Policy

Refund Policy

We want every customer to enjoy their purchase. This Refund Policy explains the conditions under which returns and refunds may be requested when ordering from XIANGWEI SARL.

1. Eligibility for Returns

Items may be returned within 14 days after delivery, provided they remain unused, unworn, and in their original packaging. Items showing signs of wear or damage cannot be refunded.

2. Non-returnable Items

The following items are not eligible for refund:

Products damaged by improper use
Items without original packaging or tags
Final sale or clearance items

3. Return Process

Before sending any item back, please contact our support team to obtain return approval and further instructions. Unauthorized returns may not be processed.

                    Customers are responsible for the return shipping cost unless the product arrived damaged or
                    incorrect.
                

4. Refunds

Refunds are issued to the original payment method once the returned item has been inspected and approved. Processing times may vary depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item for a different size or model, please contact us first. Exchanges depend on product availability.

6. Contact

For any questions or to initiate a return, please reach out to us through the contact details provided on our website.