Shipping Policy
This Shipping Policy outlines how orders placed with XIANGWEI SARL are processed, shipped and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days. Processing may take longer during holidays, restocking periods, or peak demand. You will receive a notification once your order has shipped.
2. Shipping Times
Delivery time varies depending on your location and the efficiency of the carrier. Standard delivery estimates:
- France: 5–10 business days
3. Shipping Costs
Shipping fees are calculated at checkout based on the delivery address and selected shipping method. Occasional free-shipping promotions may apply.
4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take up to 48 hours depending on the carrier.
5. Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us so we can investigate with the carrier. Replacement or refund eligibility depends on the carrier’s claim resolution.
6. Contact
For any questions regarding shipping, please reach out using the contact information available on our website.